1. Introduction

Luxscents UK Ltd (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, www.luxscents.co.uk (the “Site”), and interact with our services.

2. Information We Collect

We collect the following personal information through forms on our website:

• Name

• Email address

• Company name

• Phone number

• Business type (Limited Company or Sole Trader)

• Registration and VAT information (if applicable)

3. How We Use Your Data

We use the information we collect for the following purposes:

• To process and fulfill orders and provide related customer services

• To communicate with you regarding your orders or any inquiries

• To send marketing communications (only if you have consented to receive them)

• To improve the functionality of our website and services based on user preferences

4. Legal Basis for Processing Your Data

We rely on the following legal bases to process your personal data:

• Consent: We process your data for marketing purposes only when you have given your explicit consent.

• Contract: We process your data to perform a contract with you, such as fulfilling orders and providing customer support.

• Legitimate Interests: We process your data to improve the user experience on our website and for internal analytics purposes.

5. Cookies and Tracking Technologies

We use Google Analytics to track and analyze website traffic. This helps us understand how visitors interact with our website and improve the user experience.

6. Data Sharing

We do not share your personal data with any third parties, except as necessary to fulfill our obligations (e.g., payment processors or legal compliance). Your data will not be sold or otherwise shared for marketing purposes.

7. Data Retention

We retain your personal data indefinitely unless you request its deletion. Data retention is necessary for compliance with legal obligations and for our legitimate business interests.

8. Your Data Rights

Under UK and EU data protection laws, you have the right to:

• Access your personal data

• Rectify any inaccuracies in your data

• Request the deletion of your personal data

• Withdraw your consent (if applicable)

To exercise these rights, please contact us at accounts@luxscents.co.uk.

9. Data Security

We take appropriate technical and organizational measures to protect your personal data. This includes using strong website security measures and access control policies to prevent unauthorized access.

10. International Transfers

We do not transfer your personal data outside the UK or the European Economic Area (EEA).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication.

12. Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact us at:

Email: accounts@luxscents.co.uk